FAQ

The questions institutions ask before they begin.

Short answers about deployment, data, implementation, training, pricing and document control.

What does Educhain do?

Educhain helps institutions issue digital academic and professional records, gives recipients a secure wallet, and lets third parties check records online.

Can we use our institution’s branding?

Yes. Templates can use your logo, colours, language and approved document design.

How does Educhain connect to our systems?

Institutions can import XLS files or connect their SIS, LMS and other systems through APIs.

Can Educhain run on premises?

Educhain supports cloud and on-premise deployment. The final architecture and data location must be agreed during procurement.

How long does implementation take?

A customized Educhain deployment can begin issuing within 30 days. The schedule depends on integrations, approvals, templates and data readiness.

How much training does staff need?

Educhain includes onboarding and training. The system is designed for administrative staff without a technical or coding background.

Which languages are supported?

Templates and the platform can be customized for multiple languages, including English and Arabic, with right-to-left layouts where required.

Which records can we issue?

Degrees, diplomas, transcripts, certificates, reference letters, report cards, badges, digital IDs and other approved records.

Can a credential expire or be revoked?

Yes. Institutions can set expiry dates and revoke records. A verifier sees the current status.

Is there a limit on document issuance?

Pricing is based on active students and includes unlimited annual credential issuance. Final commercial terms are confirmed in the formal quote.

How is pricing calculated?

Pricing depends on the institution, number of active students, deployment and integration requirements. Request a formal quote from Educhain.

How does a third party verify a record?

They use the secure link or QR code and the issuing institution’s Verification Portal. The portal checks the issuer, integrity, expiry and revocation status.

Have a procurement or security question?

Share the requirement with Educhain so the team can answer it against the proposed deployment.

Contact the team